EXCHANGE/ RETURN/ FAQ
RETURNS + EXCHANGES + REPAIRS
CANCEL OR CHANGE ORDER - You can cancel or change your order within 24 hours of ordering.
RETURNS - I do not accept any returns at this time, exchanges only.
EXCHANGE POLICY (US) - Exchanges must be made within 10 days of receiving your order. Customer is responsible for shipping cost. Click here to start an exchange.
EXCHANGE POLICY (INTERNATIONAL) - Currently not accepting and returns or exchanges for international orders. ALL INTERNATIONAL ORDERS ARE FINAL SALE.
REPAIRS - Complimentary repairs will be honored within 30 days of receiving your order. Customer is responsible for shipping cost. Please email and attach photos of your jewelry that needs to be repaired to firstname.lastname@example.org
*INTERNATIONAL ORDERS ARE FINAL SALE - no returns or exchanges
*SAMPLE SALE ORDERS ARE FINAL SALE - no returns or exchanges
*LAST CHANCE ORDERS ARE FINAL SALE - no returns or exchanges
I LOST AN EARRING
No problem! Contact me and I will send you a 50% off coupon to use on that specific pair of earrings. If you lose an earring that has been discontinued or sold out I will not be able to create it's mate.
I ORDERED THE WRONG SIZE
RING SIZE - Contact me within 10 days of receiving your order and I will honor an exchange for the correct size. You will be responsible for shipping cost and subject to a $5 - $10 re working fee.
CHAIN LENGTH - Contact me within 10 days of receiving your order and I will honor an exchange for the correct length. You will be responsible for shipping cost and subject to a $5 - $10 re working fee.
METALS - I use 14k Gold Fill and Sterling Silver (.925). Both are nickel free and hypoallergenic, however literally everyone is different and everyone reacts different to metals. Learn more about 14k Gold Fill here!
STONES - Curious why your crystals, stones, pearls don't look exactly like the ones pictured? All of the stones I work with are natural entities, so no two pieces are exactly the same.
STORE - Keep your jewelry in a dry, air tight space. The plastic bag that your jewelry arrives in is perfect for this!
CLEAN - Although I use high quality metals that don't tarnish easily, all precious metals will tarnish over time with wear. Keep your jewelry looking brand new by cleaning that grime off your pieces with mildly sudsy water and dry with a non- scratching cloth. Polish using a jewelry polishing cloth.
AVOID - Try your best to not expose your jewelry to water or humidity (do not store jewelry in bathroom while showering). Remove jewelry before working out or sleeping and avoid storing your jewelry next to other metals or jewelry organizers that contain other base metals. All of these things will cause your jewelry to oxidize.
JEWELRY POLISHING SERVICE
Have a few pieces that need polishing? I'd be happy to help you out! You will be responsible for paying the shipping cost + $5 polishing fee. Contact me to schedule (only offering this for jewelry you have purchased from Amanda Michelle).